Purchase
Order, invoice, refund, or the wrong email.
SUPPORT · TARGET SLA: 2–3 BUSINESS DAYS
Start with the fix.
Add diagnostics second.
Email support@baro.ee from your account address. Include the product, version, Windows version, what you expected, and what happened. Messages from noreply@baro.ee are automated and should not be replied to.
TICKET CATEGORY
The right context shortens the path to an answer.
Put the category in the subject, for example [License] or [Refund].
License
Activation, device limit, or moving to a new PC.
Playback
Codec, GPU decode, subtitles, or sync.
Export
Settings, encoder, quality, or file errors.
Crash
Application failure and a safe diagnostic bundle.
Idea
A feature request grounded in a real workflow.
DIAGNOSTIC BUNDLE
See the contents before upload.
Logs, app version, GPU, and decoder help identify the issue. The archive uploads only after a content review and explicit consent. A media file is never added automatically.
diagnostic-bundle.zipPREVIEW · FILE NOT UPLOADED
- ✓ app-version.json
- ✓ gpu-and-decoder.txt
- ✓ recent-errors.log
- — media file not included